Frequently Asked Questions

Some questions you might have about home care

Below we have answered the most common asked question. However, if you have a question that we haven’t covered please get in touch.

Our Most Frequently Asked Questions:

How much in savings can I have before I have to pay for my own care?

Social care and funding is a minefield. If you are paying fees yourself (called self-funding) and your capital reaches less than £23,250, the local council may assist with funding. You should request an assessment a few months before that happens as they will have to agree you need a care.

Are the staff all police checked and trained?

All staff are thoroughly checked, and an enhanced disclosure check is completed by the Disclosure and Barring service. Prior to working in the community, all staff go through an induction week and are trained in the necessary skills needed to carry out their job.

Do I need any adaptions in my home?

On assessment, our management team can provide you with ideas and suggestions which may make your life and daily living easier.

Is there a minimum or maximum time that I can have support for?

The minimum care that we can provide is a 30-minute call. You may need just one 30-minute call a day or 4, the decision is yours. We also provide overnight support, up to live in care. Everyone is individual, and thus every client’s needs are different.

Will I have the same carer?

 We try to have continuity of care by sending just a small team of carers to you. They will get to know you, and from the in-depth care plan, they will know your needs.

How is my care put in place to meet my needs?

One of our management team will come out and carry out a thorough assessment, which will also include them looking at your property, and the area//rooms the staff will need access to. From this, a care plan will be completed along with risk assessments to give the staff guidance.

How long will the assessment take, and who needs to be involved?

In general, the assessment will take up to an hour. Sometimes, other family members will ask to be present, social workers and other professionals.

What if my care needs change?

If the staff see any changes whilst carrying out your care call, they will notify the management team, who will then arrange a review with you, to discuss your package of care and any changes you may wish to put in place. If you feel you have any additional needs, you may also contact the team and request a review.

“To all the staff a Care Select,

We would like to express our sincere thanks to each and every member of staff for caring for Doris. For the wonderful care compassion and dignity, you all showed and gave her.

Thank you also for all the care and support you showed to us also.

We really appreciate it. You are a wonderful team.”

With love and all our best wishes, Mike, Sandra and Charlotte

Better Home Care is Our Mission

Are you looking for Care Support in the Home?

If you have any questions, simply complete the form below and we will
respond back to you personally.

01606 530 025

Winnington Hall Business Centre, CW8 4DU